Location: Velora Physiotherapy, 8th Block, Koramangala

About Velora

Velora is a premium physiotherapy and human performance clinic dedicated to helping people move better, recover faster, and perform at their best. We are looking for a professional, organized, and customer-focused Front Desk Executive to deliver an exceptional patient experience from the moment they walk in.

Key Responsibilities

Patient Experience
Welcome and assist patients with a warm, qualified attitude.
Handle patient check-in and check-out efficiently.
Respond to patient enquiries via phone, WhatsApp, and in person.
Maintain a clean, organized, and welcoming reception area.

Appointment Management
Schedule, reschedule, and manage appointments using the clinic calendar.
Coordinate daily schedules with therapists.
Make appointment confirmation and reminder calls/messages.
Follow up on missed appointments and assist with rescheduling.

Billing & Payments
Explain consultation fees, treatment plans, and therapy packages to patients.
Collect payments through cash, UPI, card, and other digital payment methods.
Generate invoices and receipts.
Enter billing details accurately in Practo Ray.
Print invoices, prescriptions, treatment plans, and patient documents as required.

Administrative Responsibilities




Register new patients and maintain accurate records in Practo Ray.
Ensure patient files and documents are complete and organized.
Maintain daily payment records.
Assist with general administrative and front desk operations.
Maintain strict confidentiality of patient information.

Requirements
Minimum 6 months of experience as a Receptionist, Front Desk Executive, Customer Support Executive, or in a similar role.
Excellent communication skills in English and Kannada
Comfortable explaining treatment packages and handling patient queries.
Confident in collecting payments and maintaining billing records.
Basic computer skills and willingness to learn Practo Ray.
Professional appearance, positive attitude, and strong organizational skills.

Working Hours
Monday to Saturday: 7:30 AM – 7:30 PM
Sunday: 7:30 AM – 11:30 AM

What We Offer
Chance to work in a premium physiotherapy and human performance clinic.
Professional and supportive work environment.
Growth opportunities with a modern healthcare team.
Petrol allowance

If you’re passionate about delivering excellent customer service and enjoy working in a healthcare setting, we’d love to hear from you.

📌 Receptionist / Front Office Executive Bengaluru
🏢 VELORA PHYSIOTHERAPY
📍 Bengaluru