Role & responsibilities Customer Support (Chat Process/ Blended )(Live chats experience required)

Location : Marol naka/ Andheri

Customer Support- CRM chat

Core Responsibilities :

• Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers

• . Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place

• . Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool

• . Follow up (Chat, Call and Email) with customers in case of pending / escalated issues

• . Communicate clearly and effectively with customers

• . Deliver Outstanding Customer Experience to each and every Customer who has called in

• . Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer

Job location : Marol Naka -Andheri

Shift timing : 8:30 am to 11pm (Any 9 hours Shift- Rotational )

Rotational Week off

6days Working work from office

Min Qualification :HSC / 12th Pass / Graduate

Only male candidates can apply

Excellent Communication Must

📌 Chat Support Executive Mumbai (India)
🏢 V5 Global
📍 India