You will be assigned one or more company products, client solutions or operational services.
The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.
Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.
Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.
Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.
Key Responsibilities:
Maintain demand, supply, availability, skills, location and assignment data for delivery teams.
Use AI matching to surface potential resources, then validate experience, availability, conflicts and development fit.
Coordinate staffing decisions with delivery leaders, recruitment and finance.
Forecast capacity gaps, bench risk and critical-skill shortages and trigger action early.
Track utilization, assignment end dates, extensions and onboarding dependencies.
Ensure staffing decisions consider fairness and do not use prohibited sensitive attributes.




Maintain evidence for prioritization and exception decisions.
Improve skills data and role profiles from delivery outcomes.
AI-enabled ways of working:
Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.
Human accountability: AI is a copilot, not the accountable decision-maker.
The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.
Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.
Success Measures:
Time-to-staff and utilization improve
Critical skills gaps are visible earlier
Staffing decisions are explainable
Assignment data quality improves

📌 Ai Delivery & Resource Manager Tamil Nadu
🏢 Santriya Technologies
📍 Tamil Nadu