Job Description:

Handle inbound and/or outbound customer calls professionally.

Resolve customer queries and provide accurate information.

Maintain a positive, empathetic, and qualified attitude toward customers.

Document customer interactions accurately in the CRM system.

Meet quality, productivity, and customer satisfaction targets.

Escalate unresolved issues to the appropriate team when required.

Follow company policies, processes, and compliance guidelines.

Eligibility:

Minimum qualification: 12th Pass/Graduate.

Valuable verbal communication skills in English (additional regional languages are a plus).

Basic computer knowledge.

Willingness to work in rotational shifts, including weekends if required.

Freshers and experienced candidates are welcome.

Key Skills:

Excellent communication skills

Active listening

Customer service orientation

Problem-solving ability

Time management

Teamwork

📌 Customer Care Executive Indore
🏢 airvincible
📍 Indore