Roles & ResponsibilitiesHandle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information about products and services.
Promote and sell company products/services to prospective customers.
Build and maintain positive customer relationships.
Achieve daily and monthly sales and productivity targets.
Record customer interactions and update CRM/database accurately.
Follow company policies and quality standards during customer interactions.
Required SkillsGood communication and interpersonal skills.
Customer service and problem-solving ability.
Basic computer knowledge.
Sales and convincing skills.
Ability to work in rotational shifts.
Positive attitude and willingness to learn.
Preferred CandidateFreshers are welcome.
Experience in Customer Care, Voice Process, Telecalling, Telesales, or BPO is an added advantage.