Short Job Description – Customer Support Agent (Merchant Services)

Role: Customer Support Agent – Merchant Services

Responsibilities:
Handle customer queries via calls, email, and chat related to POS devices, transactions, merchant onboarding, settlements, and payment issues.
Troubleshoot Level 1 & Level 2 issues and coordinate with internal teams for timely resolution.
Support merchants, banks, and B2B partners with MDR, TID/MID, reconciliation, and onboarding queries.
Log and track all interactions in the CRM system.
Meet service KPIs such as FCR, AHT, and CSAT.
Work in a 24×7 rotational shift workplace while ensuring compliance with PCI-DSS and company SOPs.

Qualifications:
Graduate in any discipline from a recognized university.
Solid communication and problem-solving skills.
Regional language proficiency (any one): Tamil, Telugu, Malayalam, or Kannada.
Willingness to work rotational shifts, including nights, weekends, and holidays.

📌 Customer Support Executive Noida
🏢 Pine Labs Private
📍 Noida