Roles and Responsibility
Manage and maintain accurate medical records using CRM software.
Analyze data to identify trends and areas for improvement in healthcare services.
Collaborate with cross-functional teams to develop and implement process improvements.
Develop and maintain reports to track key performance indicators.
Ensure compliance with regulatory requirements and industry standards.
Provide training and support to junior coders on best practices.
Job Requirements
Robust knowledge of medical terminology and coding principles.
Experience with CRM software and IT-enabled services.
Excellent analytical and problem-solving skills.
Ability to work effectively in a rapid-paced environment.
Solid communication and interpersonal skills.
Familiarity with BPO operations and management.