Responsibilities
Respond to customer inquiries through phone, email, chat, or other communication channels.
Resolve customer complaints and provide appropriate solutions within the agreed timelines.
Maintain accurate records of customer interactions and transactions.
Provide accurate information about products, services, and company policies.
Process customer requests, orders, cancellations, or refunds as per company guidelines.
Build and maintain positive relationships with customers.
Meet customer satisfaction and quality standards.
Collaborate with internal teams to improve customer experience.
Required SkillsExcellent verbal and written communication skills.
Solid problem-solving and conflict-resolution abilities.
Active listening and customer-focused attitude.
Basic computer knowledge and proficiency in MS Office.
Ability to multitask and work under pressure.
Positive time management and organizational skills.
Positive attitude and teamwork skills.

📌 Customer Support Executive Bengaluru
🏢 Magic Bus India Foundation
📍 Bengaluru