Roles & Responsibilities
Tele-Calling & Lead Generation
Make outbound calls to prospective customers from company-provided databases.
Generate qualified leads for sales and business development teams.
Explain company products and services to potential customers.
Follow up with prospects and convert inquiries into business opportunities.
Maintain daily call records and lead status updates.
Customer Relationship Management
Build and maintain positive relationships with existing and potential customers.
Address customer inquiries professionally and promptly.
Coordinate with internal departments to ensure customer requirements are addressed.
Gather customer feedback and communicate market requirements to management.
Sales Support Activities
Schedule appointments and meetings for the sales team.
Support promotional campaigns and business development initiatives.
Coordinate with marketing and operations teams for customer requirements.
Market Intelligence
Collect information on customer requirements, competitor activities, and market trends.
Identify potential business prospects and recent customer segments.
Maintain and update customer databases and contact information.
Mandatory
Fluency in English
Fluency in Malayalam
Preferred
Ability to converse in Hindi will be an added advantage.