Roles and Responsibility
Oversees all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
Facilitates and monitors workforce planning issues, such as policy and procedure implementation.
May monitor training programs across the contact center and ensure their effective implementation.
Manages contact center quality issues and support systems implementation and management.
Leads a team of specialists, sometimes with several hierarchical levels, and takes full employee lifecycle responsibility.
Ensures the implementation of short to medium term activities within the business area or supports sub-functions in line with department strategy.

Job Requirements
Minimum 5 years of experience in a related field, with a maximum of 10 years.
Robust understanding of CRM/IT Enabled Services/BPO operations and processes.
Experience in workforce planning, quality management, and training programs.
Ability to coach, mentor, and train others on areas of expertise.
Robust leadership skills and ability to manage teams effectively.
Excellent communication and interpersonal skills.

📌 Wfm Manager Maharashtra
🏢 TP
📍 Maharashtra