Role-Serverless TSR (Technical Support Representative)

Required Technical Skill Set

L2 Serverless, L1-L2 Cloud Run / Cloud Functions, DevOps, Linux, Docker, DNS, GitHub and Terraform

Desired Experience Range

4 to 8years

Location of Requirement

Chennai, Gandhinagar

Desired Competencies (Technical/Behavioral Competency)

Must-Have

(Ideally should be at least 3 years of hands-on with Serverless)
Deliver high standards of performance, stability, backward compatibility, and developer experience across the Serverless Framework and backend APIs.
Hands-on experience with Infrastructure-as-Code (CloudFormation, CDK, Terraform) and CI/CD pipelines (GitHub Actions or similar).
Solid debugging and problem-solving skills, with a focus on identifying root causes rather than just addressing symptoms.
Experience with services common to serverless architectures, such as API gateway
Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
Should have managed IAM (Identity and Access Management)



roles and permissions for your application's service accounts and users to ensure secure and controlled access to other GCP services and resources.
Regularly updating and maintaining the system to ensure optimal performance and security
Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
Identifying, resolving technical issues, and diagnosing the root cause of technical problems
Providing technical assistance to users, both internal and external, through various channels
Communicating technical information clearly and concisely to users and stakeholders
Ensuring consistent and secure configurations across the cloud setting
Support with 24x7 operations (Rotational Shifts)
English language (verbal and written) Proficiency is must

Positive-to-Have
Minimum of 5+ years' experience in Cloud Run and Cloud Functions
Infrastructure Certifications related to Serverless
Cloud Certifications related to GCP ACE

📌 Gcp Serverless Gujarat
🏢 Tata Consultancy Services
📍 Gujarat