Roles and Responsibility
Manage and oversee the implementation of short-term activities within the team.
Provide customer service and support via phone, online chat, or text.
Analyze and resolve customer issues.
Act as a liaison between customers, production, and distribution departments related to specific customer orders.
Supervise less experienced specialists and ensure high-quality output.
Deliver operational excellence and manage a team of Individual Contributor co-workers.

Job Requirements
Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.
Experience in remote customer service, customer issue analysis, and resolution.
Ability to work in a rapid-paced environment with strong communication skills.
Strong leadership and team management skills.
Experience in providing technical and non-technical customer support.
Ability to generate and initiate own workload with minimal supervision.
Positions on this level deliver skilled responsibilities focusing on excellence.
Typically manages a team of Individual Contributor co-workers.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry.

📌 Team Leader Operations Punjab
🏢 TP
📍 Punjab