As a portal specialist your primary role will be to understand document existing configuration customizations
Retain same configuration customizations for ESC
Demonstrate key capabilities of ESC with recommendations for the clients
Handson development and deployment experience with the ServiceNow Service Portal Employee Center is MUST
Deep understanding of Configuration of Widgets CSS Pages Persona Taxonomy etc is required
Must be able to understand the existing customizations of SP and replicate the same on ESC or provide acceptable alternative
Should be able to demonstrate ESC features and capabilities
Create migrate customize VA topics between SP ESC
Can troubleshoot basic configurationscript integrations issues
Having prior SP to ESC migration experience is an added advantage
Good understanding of ServiceNow platform portal customization is a MUST
ServiceNow certifications ServiceNow Certified System Administrator ServiceNow Implementation
Can work independently and collaboratively with customers and delivery teams on implementations and remote services
Exhibits punctual and attentive attendance at all project meetings including requirements review and validation sessions SCRUM ceremonies
Strong communication presentation and writing skills to engage with stakeholders gather requirement provide demos and obtain sign off
Good understanding of ITIL v3v4 processes
Skills
Mandatory Skills : ServiceNow ITSM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, current productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
📌 Specialist - Package Implementation (India)
🏢 LTM
📍 India
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