Reporting : Manager E-Commerce Professional Services Role
Summary:
The candidate shall be responsible for deploying the EDI or API solutions with our key customers across the globe, including requirement analysis, creating business requirement documents, performing end to end UAT, stakeholder communication and providing post-go-live support. He/she shall be responsible for maintaining the product and deployment-specific information in the internal knowledge base.
Role & responsibilities
Providing Functional Support to Customers and worldwide agency / eCommerce network on our solutions (EDI/API):
Managing & implementing assigned Qualified Service projects with our VIP Customers in coordination with HO Product Owner. The scope of projects includes Schedule, Pricing Booking, SI, Invoice, Bills of Lading & Tracking deployment via EDI & API platforms.
Analysing and qualifying customer requirements
Validating required changes with concerned product owners
Coordinating development with HO and IT team
Performing the functional tests with qualification environments
Organizing production roll-out
Ensure timely update of Project Status in Internal Tools.
Perform User Acceptance Test (UAT) for newly deployed projects or enhancement or bug fixes delivered.
Assist HO on reporting & invoicing requirement for API solutions.
Internal Knowledge Base Management Documenting Customer Deployment details.
Preferred candidate profile:
Business Analysis and Defining Solution
Quickly understands the business requirements & existing business processes and suggest optimal solutions.
Analyse the business requirements and propose evolutions or changes required in existing application.
Educational Background & Technical Knowledge
Preferred Graduate / Engineering graduate in Computer Science
Basic understanding of programming and development methodologies
Experience in working with EDI/API solutions dedicated to Shipping/Logistics preferred
Basic knowledge on SQL databases
Should have positive knowledge in MS Excel & PowerPoint
Candidate having experience in shipping Industry is preferred
📌 Analyst Tamil Nadu
🏢 CMA CGM
📍 Tamil Nadu
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