Order to Cash (OTC) Job Description

Job Title: Order to Cash (OTC) Specialist / Analyst / Executive

Overview

The Order to Cash (OTC) Specialist is responsible for managing the end-to-end OTC cycle including order management, billing, accounts receivable, collections, cash application, and customer query resolution. The role ensures accurate order processing, timely billing, effective credit control, and on-time payment collection to support healthy cash flow.

Key Responsibilities
Order Management
Process sales orders accurately in ERP (SAP / Oracle / NetSuite / Workday).
Validate order details, pricing, discounts, tax codes, credit limits, and approvals.
Coordinate with Sales, Logistics, and Supply Chain teams for order fulfillment.
Manage order changes, cancellations, and delivery issues.
Billing & Invoicing
Generate customer invoices based on shipments, deliveries, contracts, or milestones.
Ensure invoices comply with customer and regulatory requirements.
Resolve billing errors and discrepancies.
Accounts Receivable & Collections
Follow up with customers for pending and overdue payments.
Send reminders, reconcile payment issues, and resolve disputes.
Monitor aging analysis and reduce DSO.
Maintain customer relationships with regular communication.




Cash Application
Apply customer payments (bank transfers, cheques, lockbox, credit card).
Investigate unidentified or short payments.
Match remittances with invoices and explicit open items.
Credit Management
Support credit checks and credit limit reviews.
Release blocked orders after validation.
Identify high-risk accounts and escalate when required.
Reporting & Compliance
Prepare daily/weekly/monthly AR aging, collections, and cash reports.
Ensure compliance with SOX, internal controls, and company policies.
Maintain audit-ready documentation.

Skills & Competencies
Solid understanding of Order to Cash, AR, Billing, Collections, and Cash Application processes.
Hands-on experience in SAP SD / FI, Oracle AR, NetSuite, or other ERPs.
Positive communication and customer-handling skills.
Analytical skills and problem-solving ability.
Proficiency in Excel (Vlookups, Pivot Tables).
Ability to handle high volumes with accuracy.

Qualifications
Bachelors degree in Commerce, Finance, Accounting, or related field.
05 years of experience in OTC / AR / Billing / Collections (as per level).
Shared services / GCC experience is an added advantage.

📌 Credit And Cash Analyst West Bengal (India)
🏢 Deloitte US-India Offices
📍 India