Role & responsibilities :
Handle inbound customer calls professionally, efficiently, and courteously.
Resolve customer inquiries related to accounts, billing, products, plans, and services.
Understand customer needs and build strong relationships through personalized support.
Identify sales prospects during customer interactions.
Recommend suitable products, service upgrades, add-ons, and promotional offers to new and existing customers.
Explain product features, pricing, and benefits to help customers make informed decisions.
Handle objections confidently using a consultative sales approach.
Process recent activations, upgrades, plan changes, and account modifications accurately.
Maintain complete and accurate documentation of all customer interactions.
Escalate complex customer issues through the appropriate channels when required.
Meet or exceed Customer Satisfaction (CSAT), Quality, Productivity, and Sales KPIs.




Stay updated on products, services, promotions, and company policies.

Preferred candidate profile :
Graduate or Undergraduate (as per business requirements).
Excellent verbal communication skills in English.
Prior experience in customer service or voice sales is preferred but not mandatory.
Strong interpersonal, problem-solving, and sales skills.
Basic computer knowledge and typing proficiency.
Willingness to work in a 247 work workplace.

Compensation & Benefits
5-days working
2 week offs
Rotational shifts
Permanent night shifts
Cab facility provided for both login and logout
Performance-based incentives (as applicable)
Training and career growth opportunities
Supportive and inclusive work environment

📌 Customer Care & Sales Representative Voice Vm/fhi Telangana
🏢 Vcc India
📍 Telangana