We are looking for a proactive and customer-focused Customer Relationship Manager to build strong client relationships, ensure exceptional customer experiences, and drive repeat business. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to manage client interactions professionally.
Key Responsibilities
Build and maintain long-term relationships with clients.
Act as the primary point of contact for customer inquiries and support.
Understand client requirements and coordinate with internal teams for timely execution.
Follow up on quotations, orders, deliveries, and customer feedback.
Resolve customer concerns and ensure high levels of satisfaction.
Maintain accurate customer records and interaction history.
Identify opportunities for upselling and repeat business.
Conduct regular customer check-ins to strengthen relationships.
Monitor customer feedback and suggest improvements to enhance the client experience.
Prepare reports on customer engagement, retention,
and satisfaction.
Requirements
Bachelor's degree in Business, Marketing, Communications, or a related field.
Robust verbal and written communication skills.
Excellent interpersonal and relationship-building abilities.
Good organizational and follow-up skills.
Proficiency in MS Office and CRM tools.
Ability to handle multiple clients and priorities effectively.
Freshers with excellent communication skills are welcome to apply.
Preferred Skills
Customer service and relationship management.
Negotiation and conflict resolution.
Attention to detail.
Problem-solving mindset.
Team collaboration.
What We Offer
Growth opportunities in a rapid-paced and creative setting.
Supportive team culture.
Hands-on learning and professional development.