Job Summary

Sales & Customer Relations Executive will be responsible for generating bookings, building relationships with corporate and individual clients, managing guest inquiries, and ensuring a seamless customer experience from inquiry to check-out. The ideal candidate is proactive, persuasive, and passionate about hospitality.

Key Responsibilities

Sales & Business Development
Generate room bookings through corporate clients, travel agents, online inquiries, and walk-in guests.
Develop and maintain relationships with corporate companies, travel partners, relocation agencies, and event organizers.
Identify new business opportunities to increase occupancy and revenue.
Meet monthly sales and occupancy targets.
Conduct property presentations and site visits for prospective clients.
Prepare quotations, negotiate rates, and close bookings.

Customer Relations
Handle guest inquiries through phone, email, WhatsApp, and online platforms.
Ensure prompt and professional responses to all customer requests.




Build long-term relationships with repeat guests and corporate clients.
Resolve guest concerns and coordinate with operations to ensure customer satisfaction.
Collect guest feedback and recommend service improvements.

Reservation & Coordination
Manage reservations and booking confirmations.
Coordinate with housekeeping, front office, and operations to ensure guest readiness.
Maintain accurate customer records and booking information.
Follow up on inquiries and pending bookings.

Skills Required
Excellent communication skills in English, Kannada and Hindi (additional languages are an advantage).
Solid customer service and relationship management skills.
Sales and negotiation abilities.
Valuable interpersonal and presentation skills.
Proficiency in MS Office and reservation/booking software is preferred.
Ability to multitask and work in a fast-paced setting.
Positive attitude with a customer-first approach.

📌 Sales & Customer Relations Executive Mysuru
🏢 Sampada Ventures
📍 Mysuru