Job Description:

Job Summary:

The Sr. Technical Software Support (QA & Testing) is responsible for ensuring the quality, reliability, and performance of software applications through rigorous testing and technical support. The role involves working closely with development teams, identifying defects, ensuring timely resolution, and supporting end-users with technical issues.

Key Responsibilities:
Quality Assurance & Testing
Design, develop, and execute test plans, test cases, and test scripts
Perform manual and automated testing (functional, regression, integration, UAT support)
Identify, log, and track bugs using defect tracking tools
Ensure product quality meets defined standards before release
Conduct API testing, database validation, and performance checks
Technical Support
Provide L2/L3 support for software applications
Diagnose and resolve complex technical issues reported by users or clients
Coordinate with development teams for bug fixes and enhancements
Maintain issue logs and ensure timely closure
Collaboration & Coordination




Work closely with developers, product managers, and business analysts
Participate in requirement analysis and provide QA inputs
Support release cycles, deployment validation, and post-release monitoring
Automation & Process Improvement
Develop and maintain test automation frameworks (if applicable)
Suggest improvements in QA processes, tools, and methodologies
Ensure adherence to QA standards, documentation, and best practices
Documentation & Reporting
Prepare test reports, defect reports, and QA documentation
Maintain test case repositories and version control
Provide regular updates on testing progress and quality metrics

Required Qualifications:
Bachelor’s Degree in Computer Science / IT / Engineering

Key Skills:
Robust knowledge of software testing methodologies (STLC, SDLC)
Experience with manual and automation testing tools (e.g., Selenium, JIRA, TestNG)
Unders

📌 Sr Technical Software Support Vadodara (India)
🏢 Actide International
📍 India