Main roles and responsibilities:
Problem Resolution: Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
Answering Customer Inquiries: Responding to customer questions, concerns, and complaints via phone, email, chat, or other channels.
Customer Communication: Maintaining transparent, concise, and skilled communication with customers, building rapport, and ensuring a positive customer experience.
Order Processing and Management: Processing orders, managing returns, and handling customer accounts.
Record Keeping: Maintaining accurate records of customer interactions, issues, and resolutions.
Product Knowledge: Staying informed about company products and services, and providing accurate information to customers.
Escalation: Knowing when and how to escalate complex issues to appropriate personnel.
Feedback Collection: Gathering customer feedback and reporting it to relevant teams for improvement.

Minimum 6 months of BPO experience is mandatory.

Pay: ₹15,474.77 - ₹31,000.00 per month

Experience:
BPO: 1 year (Preferred)

Work Location: In person

📌 Customer Service Representative Delhi
🏢 TaskUs
📍 Delhi