- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Job Type: Full-time

Pay: ₹13,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Provident Fund

Experience:

- CCM: 6 years (Required)
- AUTOMOBILE CUSTOMER RELATION: 5 years (Required)

Work Location: In person

📌 Customer Care Executive (Operations) (India)
🏢 AUTOBAHN MAHINDRA
📍 India