The ACD Administrator & Customization Specialist will be responsible for planning, executing, and validating the migration and upgrade of the Windchill Advanced Content Delivery (ACD) platform. The role will focus on environment administration, application configuration, customization migration, performance optimization, and ensuring business continuity throughout the cloud migration and upgrade lifecycle.
Experience
8+ years of PTC ecosystem experience
5+ years of ACD administration and customization experience
Experience supporting cloud migration and upgrade projects
Experience with Windchill integrations and publishing solutions
Experience with Azure/AWS hosted environments
Key Responsibilities
Assessment & Planning
Assess existing ACD architecture and deployment topology
Review customizations, integrations, publishing workflows, and dependencies
Analyze infrastructure sizing and capacity requirements
Develop migration and upgrade strategy
Identify risks and mitigation plans
Environment Administration
Install, configure, and maintain ACD environments
Configure application settings and system parameters
Manage user access, security settings, and role mappings
Configure load balancing and resiliency mechanisms
Support multi-workplace deployment strategy
Customization Migration
Assess existing ACD custom code
Remediate customization compatibility issues
Migrate custom extensions and configurations
Validate upgraded custom functionality
Support regression testing activities
Upgrade Execution
Execute upgrade activities
Perform application configuration updates
Resolve upgrade-related issues
Validate application stability
Support rehearsal and production cutover activities
Integration Support
Validate interfaces with:
Windchill
APE
ThingWorx
Authentication systems
External publishing repositories
Performance Tuning
Review application performance
Optimize response times
Tune JVM and application parameters
Support capacity planning exercises
Deliverables
ACD Assessment Report
Customization Inventory
Migration Strategy Document
Upgrade Runbook
Configuration Documentation
Cutover Plan
Hypercare Support Report
Success Criteria
Zero critical production issues post go-live
Successful migration of all customizations
No loss of content or metadata
Successful completion of all upgrade rehearsals
Application availability meeting SLA targets
UAT sign-off obtained
Successful production cutover within approved window