Role & responsibilities
Driving business through acquiring recent customers in the allocated region with focus to improve the affordable reach
Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank
Enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products i.e. LAP, Fixed deposits and Insurance
Ensuring high levels of engagement for effective pre & post customer service.
Responsible for login of files and ensuring smooth processing of files using available digital methods
Complete control of NPA and Collections / overdue cases sourced
Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
Liaison with and manages legal, technical, collection, FI and RCU vendors
Robust focus on post onboarding services, customer retention and audit management
Preferred candidate profile
Understanding of mortgage related products and credit policies
Regulatory, legal and compliance Knowledge relating to the mortgage industry
Thorough understanding of market landscape and competitors in the region
Selling and negotiation skills
Excellent relationship management skills
Positive articulation and communication skills