Team Member Customer Service Thane Maharashtra (India)

Team Member Customer Service Thane Maharashtra (India)

04 Aug
|
Aditya Birla Group
|
India

04 Aug

Aditya Birla Group

India

Designation: NA

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.

Key operational responsibilities

Monitor daily branch operational activities.
Review documentation and operational controls.
Ensure timely processing of disbursement, renewal, and closure requests.
Track operational MIS and productivity reports.
Coordinate with audit, risk, and compliance teams.
Support resolution of customer escalations.
Monitor branch-level discrepancies and exceptions.
Conduct process training for branch teams.

Skills Required -

Robust operational and analytical skills.
Knowledge of gold loan lifecycle management.
Team coordination and process management.
MIS reporting and audit handling capability.

📌 Team Member Customer Service Thane Maharashtra (India)
🏢 Aditya Birla Group
📍 India

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