Job Title: Telecalling Executive
Department: Patient Relations / Front Office
Location: SMV Super Speciality Hospital, Puducherry
Reports To: Patient Relations Manager / Admin Head

Job Summary:
The Telecalling Executive is responsible for handling inbound and outbound calls related to patient appointments, inquiries, follow-ups, and hospital services, ensuring a smooth and pleasant communication experience for patients and their families.

Key Responsibilities:
Handle incoming calls regarding appointments, doctor consultations, and hospital services
Make outbound calls for appointment reminders, follow-ups, and health check-up promotions
Provide accurate information about doctors, departments, treatments, and hospital facilities
Schedule, reschedule, and confirm patient appointments
Maintain call records, patient data, and follow-up logs in the system
Address patient queries and complaints, escalating to the concerned department when necessary
Coordinate with front office and clinical staff for smooth patient flow




Achieve daily/monthly call targets as set by the department
Maintain a polite, professional, and empathetic tone during all interactions
Ensure patient confidentiality and data privacy at all times

Qualifications:
Any Degree / Diploma (preferred: healthcare, hospitality, or communication background)

Experience:
Freshers welcome; 0–2 years of experience in telecalling/customer service preferred

Skills Required:
Excellent verbal communication skills (Tamil, English; Hindi is a plus)
Pleasant and confident phone etiquette
Basic computer knowledge (MS Office, CRM/data entry)
Positive listening and problem-solving skills
Ability to multitask and handle high call volumes
Patience and empathy while dealing with patients

Employment Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Advantages:
Adaptable schedule

Work Location: In person

📌 Telecalling Puducherry (India)
🏢 SMV Super Speciality Hospital
📍 India