Own the recovery of an assigned portfolio of business customers for a 40-year-old logistics company. You will follow up commercially with their accounts departments by phone, email and WhatsApp, secure firm payment commitments with dates, and track every commitment through to realisation.
This is B2B collections from company accounts teams not consumer, loan or EMI recovery.
Key Responsibilities
Own an assigned customer portfolio and its overdue position
Contact a minimum of 50 customers every day across calls, email and WhatsApp
Draft qualified payment reminders, escalation emails and statements of account in English
Secure a firm payment commitment with an exact date and amount, and record it
Track every commitment to realisation; escalate a broken commitment within 24 hours
Collect payment advice and pass it to the receipts desk the same day
Where a bill is short paid, obtain the reason and hand the case to the claims desk
Coordinate with branches for PODs and with accounts on receipts and ledger queries
Update the ERP and daily recovery tracker immediately after every call
Key Performance Indicators
Minimum 50 customer contacts per day
Collection achievement against portfolio target
Promise-to-pay conversion percentage
Reduction in overdue balance of assigned portfolio
Same-day ERP and tracker updates
What We Are Looking For
Graduate, any stream, with 13 years in accounts receivable, collections or commercial follow-up with business customers
Explicit spoken Hindi for calls, and sound written English you will draft customer emails daily
Basic MS Excel; Tally Prime an advantage
Familiarity with AI tools such as ChatGPT for drafting correspondence — we encourage their sensible use
Polite but persistent
Candidates from logistics, transport or courier backgrounds preferred.
What We Offer
22,000 – 28,000 per month (CTC 2.64 – 3.36 LPA) plus performance incentive
Annual increment linked to performance
Working hours 10:00 AM to 6:30 PM, Monday to Saturday
Office at Moti Nagar, 2 minutes from Moti Nagar metro station (Blue Line)
Career path: Executive Senior Executive Team Lead Manager, Credit Control & Receivables