Service Delivery Manager - Insurance Broker
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a rapid-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Responsibilities:
-: Lead service delivery for insurance broker operations, ensuring consistent performance across teams and alignment with client expectations.
Manage team structure and capacity planning, including FT Es and support roles, in line with budget and operational requirements.
Drive operational rigor by monitoring SL As, KP Is, and implementing process improvements to enhance efficiency and service quality.
Build and maintain strong client relationships through regular governance meetings, performance reviews, and issue resolution.
Oversee quality assurance for broker transactions, ensuring compliance with regulatory standards and internal controls.
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📌 Manager : P&c Insurance/underwriting Madurai
🏢 Genpact India
📍 Madurai