Key Responsibilities:
Business Development & Sales:
Drive branch performance across key metrics: CASA growth, retail loans, fee income, and cross-selling of banking products.
Identify and capitalize on current business prospects in the local market.
Manage and guide the sales team to achieve monthly and quarterly targets.
Customer Relationship Management:
Ensure high standards of customer service and branch ambiance.
Resolve escalated customer complaints promptly and effectively.
Build solid relationships with HNI/NRI and key clients for long-term business.
Branch Operations & Compliance:
Oversee daily branch operations and ensure compliance with internal policies and regulatory requirements.
Ensure proper documentation, audit readiness, and adherence to KYC/AML norms.
Monitor risk and security at the branch level.
Team Management:
Lead, mentor, and develop a high-performing branch team.
Conduct regular training and motivation sessions for staff.
Foster a performance-driven and customer-centric culture.
Reporting & Analytics:
Maintain MIS and reports related to sales, operations, and customer feedback.
Analyze branch performance data to drive continuous improvement.