Job Description:

General Manager — After Sales

Reports to

Managing Director

Purpose

Build and run the entire after-sales function as a profitable, service-led business — ensuring uptime, customer satisfaction, and recurring revenue across company's installed base.

Key Responsibilities
PDI: Ensure equipment quality and readiness through Pre-Dispatch Inspection before dispatch and handover.
AMC: Own the Annual Maintenance Contract business — selling, renewing, and servicing AMCs to maximise coverage and recurring revenue.
OSS & MAS: Run In office Support and Managed/Maintenance Annual Services for customer sites, ensuring SLAs and uptime.
Rental: Manage the rental equipment fleet (material handling and industrial cleaning) — utilisation, maintenance, and revenue.
Retrofit:



Drive retrofit and upgrade business across the installed base.
Spares: Own spare-order execution and on-demand spares quotations — quick, accurate fulfilment and quoting.
Service P&L;: Build the service team, processes, and metrics (response time, uptime, AMC penetration, after-sales revenue & margin).

Ideal Candidate
12–18 years in after-sales / service for capital equipment, material handling, automation, or industrial machinery.
Proven P&L; or revenue ownership of AMC, spares, service, and/or rental.
Robust on field-service operations, SLA management, and converting service into recurring revenue.
Engineering degree preferred.

📌 Hod/general Manager Mumbai
🏢 Right Advisors
📍 Mumbai