About Rackspace Cyber Defence
Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services.
Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.
Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.

Our mission is to help our customers:
Proactively detect and respond to cyber-attacks – 24x7x365.
Defend against recent and emerging risks that impact their business.
Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.
Reduce their exposure to risks that impact their identity and brand.




Develop operational resilience.
Maintain compliance with legal, regulatory and compliance obligations.

Key Accountabilities
Monitor customer network and security settings to ensure availability, performance, and security.
Perform continuous monitoring of firewall and Azure networking alerts/events and respond according to operational procedures.
Handle customer incidents, requests, and service tickets within agreed SLAs.
Take care first-level troubleshooting for firewall, connectivity, routing, and security-related incidents.
Acknowledge standard operational tasks, service requests, and pre-approved changes following the established process.
Escalate unresolved or complex issues to L2/L3 teams with complete diagnostic details.
Maintain documentation of incidents, requests, changes, and customer communications.
Assist with routine health checks and operational reporting activities.
Follow-up inc

📌 Network Security Engineer I Gurugram
🏢 Rackspace India
📍 Gurugram