About the Team
Group IT provides process and service excellence to support Dyson’s growth ambitions with a goal of operating and enhancing services over time to meet the changing needs of the business. This current role will be responsible for
Our IT Service Management and Operations (ITSMO) Team exists to:
Deliver world class employee experience of delivery of IT Service Desk, collaboration, and end user compute services to Dyson’s global employees (circa 10,000 users)
Drive continual improvement into the ITSMO processes and operations in line with Dyson’s growth
Establish and maintain solid relationships with the employee and business stakeholders, ensuring regular communication of service requirements, service improvements, risks, service changes, service outages and service issues.
Work with project teams to help ensure new ITSMO and capabilities are successfully introduced to add value for the business and user community
Deliver service for workplace technology operations that ensure easy and effective solutions for end users

Role Purpose




The ServiceNow Platform Owner is accountable for the overall performance, stability, security, governance, enhancement, and strategic direction of the ServiceNow platform.
This role acts as the senior authority for ServiceNow capability across the organisation, ensuring the platform is reliable, secure, well-managed, and continuously improved to support business and IT service outcomes.
The Platform Owner will manage the relationship with the ServiceNow account team, own the platform roadmap, govern integrations and enhancements, and direct a third-party managed service provider responsible for day-to-day operational support.
Key Accountabilities
Platform Ownership and Accountability
The ServiceNow Platform Owner is fully accountable for the health and effectiveness of the ServiceNow environment.
Responsibilities include:
· Own the end-to-end ServiceNow platform strategy, roadmap, governance, and lifecycle.
· Be a

📌 Servicenow Platform Owner Bengaluru
🏢 Dyson
📍 Bengaluru