Roles & Responsibilities
Handle inbound and outbound calls from international customers.
Resolve customer queries, complaints, and service requests professionally.
Provide accurate information regarding products, services, and company policies.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions accurately in CRM or support systems.
Escalate complex issues to the appropriate teams when required.
Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction.
Follow company policies, compliance standards, and process guidelines.
Maintain confidentiality of customer information.
📌 International Voice Process Secunderabad (India)
🏢 PS COLLABORATIONS
📍 India
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