Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose:?
To build and oversee a robust compliance, control, and business?quality framework for the DBS Bancassurance business. The role ensures robust governance, audit readiness, adherence to regulatory guidelines/policies, and sustained business quality through improved persistency, reduced clawbacks, and enhanced customer outcomes.

Key Accountabilities:
Establish and maintain a solid compliance workplace, manage audits, policies, regulatory adherence.
Business Quality & Persistency Management:
Improve persistency, quality metrics, and reduce clawbacks across partners.




Job Duties & responsibilities?
Compliance & Control: Adherence to regulatory requirement for insurance business, annual internal policy reviews, board approvals, SP certification with maker-checker. Adherence to bancassurance to sale process
Coordinate audits & data requirement: Group Insurance, Cyber Security, IRDA audit, RBI, regional; manage submissions and findings.
Ensure data governance: MIR/IRDAI storage compliance, customer info acknowledgement, tech change compliance.
Manage complaints: IGMS handling, joint investigations; implement IRDAI circulars.
Document governance: Secure storage, maker-checker for proposal forms.
Persistency management: Drive 13M/25M/37M improvement initiatives across partners.
Quality monitoring: Track surrenders, freelook, complaints; recommend product/process changes.
Support analytics: Provide business insights, data propensity, re-engine

📌 Senior Associate,business Quality And Compliance Lead Mumbai
🏢 DBS BANK INDIA
📍 Mumbai