Job Description

JD:-

About the Role:

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing, hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers, and the ability to handle both pre-sales and post-sales technical support functions.

Key Responsibilities:

1. Technical Application Support

- Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.
- Conduct application studies, sample part printing, and benchmarking for customer requirements.
- Collaborate with sales and application teams to provide suitable 3D printing solutions.
- Assist clients in material selection and process parameters for various applications.

2. Installation & Training

- Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.
- Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.
- Ensure seamless onboarding for new customers.

3. Post-Sales Technical Support

- Provide timely technical assistance for troubleshooting hardware/software issues.
- Perform routine maintenance, calibration, and servicing of 3D printers.
- Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates.
- Maintain service logs and customer support records.

4.



Documentation & Reporting

- Create and maintain technical documentation, service reports, and application case studies.
- Report product feedback to the internal product management team for improvements.

5. Trade Shows & Customer Engagement

- Participate in exhibitions, workshops, and customer events as a technical representative.
- Deliver presentations and hands-on demos to promote brand awareness.

Required Skills & Qualifications:

- Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field.
- Minimum 3 years of experience in additive manufacturing or 3D printer support roles.
- Robust hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred.
- Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)
- Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows.
- Excellent problem-solving, communication, and customer-handling skills.
- Willingness to travel for installations, training, and support.

Preferred Certifications (Not Mandatory):

- Certified Additive Manufacturing Professional (CAM-P)
- OEM Certifications from Formlabs or Intech (if any)

What We Offer:

- Exposure to cutting-edge 3D printing technologies
- Training and certification opportunities with global OEMs
- Dynamic and collaborative work environment
- Competitive salary and growth opportunities

📌 Engineer- Customer Support (India)
🏢 ARK Infosolutions
📍 India