Business Function
Group Technology enables and empowers the bank with an productive, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
The Analyst will be responsible for the end-to-end technical support and operations of the bank's credit card systems, including transaction processing, batch operations, card lifecycle management, and integration with internal and external platforms. The role requires robust leadership, deep technical understanding of card systems, and proven experience in managing production environments with high availability and compliance requirements.
Requirements
Manage L2/L3 support for credit card applications including authorization, settlement, rewards, billing, and dispute modules.




Lead incident management and root cause analysis for critical issues impacting card transaction flows.
Oversee batch processing, settlement jobs, and ensure timely completion of billing cycles.
Collaborate with vendors (e.g., Visa, Mastercard, card processor platforms) to resolve integration and platform issues.
Maintain SLAs for production systems and manage escalation paths for high-priority incidents.
Ensure security and compliance (PCI-DSS, audit controls, regulatory guidelines) in all support operations.
Drive monitoring, alerting, and observability improvements using tools like Splunk, AppDynamics, Grafana, or similar.
Coordinate system upgrades, hotfixes, and deployment of patches across settings.
Maintain knowledge base, runbooks, and documentation for recurring issues and operational procedures.
Work closely with development, QA, infrastructure, and vendor teams to ensure seamless release and change management.
Train and mentor support analysts and ensur

📌 Associate, Specialist, Application Support Engineer, Technology And Operations Bengaluru
🏢 DBS BANK INDIA
📍 Bengaluru