The Automobile Sales Telecaller is responsible for generating and qualifying sales leads, contacting prospective customers, scheduling showroom visits/test drives, and supporting the sales team in converting enquiries into vehicle bookings. The role requires robust communication skills, customer follow-up, and lead management.
Key Responsibilities1. Lead Calling & Follow-up
Make outbound calls to prospective customers from enquiry databases, website leads, and walk-in records.
Follow up with existing leads for vehicle purchase interest.
Generate showroom appointments and test drive bookings.
Maintain regular follow-up until lead conversion or closure.
Customer Engagement
Explain vehicle features, offers, pricing, and current dealership promotions.
Understand customer requirements and recommend suitable vehicle models.
Handle customer queries professionally and provide accurate information.
Appointment Coordination
Schedule showroom visits and test drives for customers.
Coordinate with sales consultants for customer handover.
Confirm appointments and send reminders to customers.
CRM & Data Management
Update customer interactions and lead status in CRM/DMS systems.
Maintain accurate customer database and follow-up records.
Track daily call logs, appointment conversions, and booking support.
Sales Support
Assist sales team in achieving monthly targets through lead generation.
Promote finance, exchange, and promotional offers where applicable.
Support customer feedback collection after visits or purchases.
Skills Required
Excellent verbal communication in local language, Hindi, and English
Valuable persuasion and customer handling skills
Telecalling or telesales experience preferred
Basic computer knowledge (Excel / CRM / DMS)
Positive attitude and target-oriented mindset
Qualification
Graduate preferred
Higher Secondary with relevant experience may be considered
Experience
1–2 years in telecalling, customer service, or automobile sales support
Experience in automobile dealerships such as Tata Motors, Kia India, Maruti Suzuki, or Hyundai Motor India preferred
Salary
Best in Industry + Incentives + Bonus + Other Perks