Business Function
Group Technology and Operations (T&O;) enables and empowers the bank with an productive, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O;, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
Client Servicing for Trade Finance Operations

Key Accountabilities
Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions

Job Duties & Key Requirements
Capable managing the Customers and handling queries for Trade Finance products
Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly
Own the Customer Transaction end to end
Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards




Advise the client on the trade transactions
Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions

Required Experience / Competencies
Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts
5+ years of Work Experience in handling the Trade Finance products
Excellent Client / Customer management skills, business orientation
To manage processes and metrics on a day to day basis
To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place

Education / Preferred Qualifications
Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Fin

📌 Client Service Manager Vikhroli
🏢 DBS BANK INDIA
📍 Vikhroli