Resposibilities:
Review Identify verification requests, documents and supporting evidence enabling secure identity validation in line with the set policies and procedures
Investigate suspicious accounts, identify thefts attempts, impersonations and fraudulent onboarding activities
Analyze risk indicators, fraud signals and patterns if any
Perform coordination of IV issuance and validation processes, ensuring proper handling of requests, alignment with fraud controls, and resolution of customer impacting issues.
Identify and escalate high risk cases in line with the escalation protocols and policy exceptions
Handle customer escalations and review sensitive cases
Qualifications:
Exceptional communication skills
Basic knowledge of cybersecurity and network
Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
Hands-on experience in Excel
Robust problem-solving skills and judgement in ambiguous scenarios
Bachelor's degree
Shifts – Night Shifts (PST Time zone)
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