Technical Support Engineer - L3 MIST Wired Assurance
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding current and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for valuable. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
What you’ll do:
The candidate is expected to work in a highly energetic and technical environment with a relentless focus on delivering a Remarkable Customer experience.
Demonstrate ownership of customer-reported issues till resolution.
Lead key customer escalations within team towards resolution and own stakeholder communication on critical / hot escalations.
Understand Customer’s impact. prioritize, own and effectively communicate between various stakeholders.
Closely engage with escalations team and Product teams to drive customer reported escalations towards closures.
Knowledge Creation, Quality / Continuous improvement initiatives and Training / Mentoring activities.
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
What you need to bring:
Must-Have Skills:
Robust communication and presentation skills—you’ll be the voice customers trust.
Logical troubleshooting for high-impact network problems.
Solid understanding of:
Networking Architectures & Switching Technologies (xSTP, VRRP, LACP, Dot1x, COS, Multicast)
IP Pro