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Position Objective (The purpose of role in current business/market scenario):
• Microsoft 365 Analyst to form a part of the Infrastructure Support team to provide technical expertise in the support of this Halma Microsoft 365 single tenant.
• This is a proactive role, and the successful candidate will have robust analytical, collaborative and troubleshooting skills, with a desire for process improvements.
Responsibilities (KRAs / deliverables/job expectations):
• Operate M365 ecosystem with robust focus in Messaging, Collaboration, and Unified Communications.
• Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the subsidiary IT managers and end users.
• Executes service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency




• Develop and document best practices for managing the Microsoft 365 application
• Provide advice and training to peers on various Microsoft 365 applications
• Assist in the management and maintenance of the global Microsoft 365 workplace.
Critical Success factors (critical / high impact aspects of role):
• Works in shifts covering 24x7 global IT operations
• The technologies used are as follows:
Exchange Online, SharePoint Online, OneDrive, OneNote, Outlook Web, Outlook Client, Teams, Teams Telephony, Viva Engage, Planner, Microsoft 365 licensing, Microsoft Entra ID, Power BI, Power Automate, Power Apps.
• Being able to identify problems from recurring Microsoft 365 incidents and provide resolution in a timely manner
• Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
• Communicates with appropriate people using most effective medium

📌 Office 365 Analyst Bengaluru
🏢 Halma
📍 Bengaluru