05 Aug
|
Important Business
|
Malad West
05 Aug
Important Business
Malad West
Job Summary:
We are looking for a dynamic and experienced Process Trainer
to support our Insurance Sales process within a BPO setting. The candidate
will be responsible for designing, delivering, and evaluating training programs
to enhance sales performance, product knowledge, and customer interaction
skills.
Key Responsibilities:
- Conduct
new hire training (NHT) for insurance sales processes
- Deliver
refresher training sessions based on performance gaps
- Train
agents on product knowledge, sales techniques, and compliance requirements
- Monitor
and evaluate trainee performance through assessments, mock calls, and role
plays
- Collaborate
with Quality and Operations teams to identify training needs
- Develop
training materials,
SOPs, and process documentation
- Track
and report training effectiveness using KPIs (conversion rate, AHT, etc.)
- Ensure
adherence to regulatory and compliance standards in insurance sales
- Stay
updated with process changes and industry trends