Key Responsibilities
Delivered exceptional customer service by providing personalized assistance, suggestive selling, and effective upselling to enhance the guest experience.
Maintained accurate cash handling at the Point of Sale (POS), ensuring zero cash variance and compliance with company policies.
Addressed customer inquiries and resolved concerns promptly, ensuring high levels of customer satisfaction.
Demonstrated thorough knowledge of movie synopses, genres, show timings, and film content to assist customers effectively.
Processed customer orders accurately and efficiently while ensuring a seamless service experience.
Independently managed Box Office and Concessions operations during assigned shifts.
Oversaw cash management for both the Box Office and Café/Concessions, ensuring secure handling and accurate reconciliation.
Efficiently operated the VISTA ticketing and POS software to process transactions and maximize revenue opportunities.
Maintained the highest standards of integrity, professionalism, and accountability while handling company assets and customer interactions.
Assisted customers with queries related to movie schedules, ticket bookings, and film information.
Ensured the proper maintenance and smooth functioning of Box Office and Concessions equipment by reporting and addressing operational issues.
Followed established cash handling, revenue collection, and financial control procedures in accordance with organizational policies.