Job Summary

The Service Lead is responsible for overseeing and managing a team to ensure the delivery of high-quality services to clients or customers. This role involves leading service operations, driving service excellence, and fostering a positive customer experience.

Key Responsibilities
Lead and mentor a team of service specialists to achieve performance goals.
Develop and implement strategies to improve service quality and customer satisfaction.
Monitor service delivery metrics and identify areas for improvement.
Handle escalated customer issues and ensure timely resolution.
Collaborate with other departments to ensure seamless service delivery.
Train and onboard recent team members.
Maintain service level agreements (SLAs) and ensure compliance.

Qualifications
Skills: Leadership, Team Management, Customer Service, Problem-Solving, Communication, Conflict Resolution,



Service Delivery Management, Performance Monitoring.
Education: Bachelor's degree in Business Administration, Management, or a related field is often preferred.
Attributes: Strong leadership qualities, excellent interpersonal skills, customer-focused, proactive, organized, adaptable, and a robust sense of responsibility.

Benefits
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Opportunities for professional development and career advancement.
Paid time off and holidays.

How to apply

If you are interested in this opportunity, please click on the 'Apply Now' button to submit your application.

📌 Service Lead Karnataka
🏢 Paramantra
📍 Karnataka