Key Responsibilities
Deliver training on BPO Voice Processes, Customer Service, Call Handling, and Communication Skills.
Conduct role plays, mock calls, simulations, and practical exercises to enhance workplace readiness.
Prepare lesson plans, training materials, presentations, and assessment tools.
Conduct classroom and virtual training sessions as per project guidelines.
Monitor student attendance, participation, and learning progress.
Evaluate trainees through assessments, quizzes, and performance reviews.
Provide coaching on interview skills, resume preparation, and skilled etiquette.
Address student queries and provide continuous mentoring and career guidance.
Maintain training records, attendance reports, assessments, and MIS documentation.
Coordinate with placement teams to improve student employability and placement outcomes.
Prepare weekly and monthly progress reports and share training updates with management.
Support community mobilization and student engagement activities when required.

Pay: ₹30,000.00 - ₹33,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Bpo Trainer Delhi (India)
🏢 Niit Foundation
📍 India