We are seeking a skilled and customer-focused Service Advisor & Technician to join our team. This dual-role position combines customer service responsibilities with hands-on technical expertise. The ideal candidate will act as the primary point of contact for customers while also performing diagnostics, repairs, and maintenance services.
Key ResponsibilitiesService Advisor Duties:
Greet customers and assess their service needs in a skilled manner
Provide accurate estimates for repairs and maintenance
Explain technical issues and recommended services clearly to customers
Schedule service appointments and manage workflow
Communicate repair progress and timelines
Ensure high levels of customer satisfaction
Handle customer concerns and resolve service-related issues
Technician Duties:
Perform diagnostics, maintenance, and repairs on vehicles/equipment
Inspect systems and identify mechanical or technical problems
Conduct routine services such as oil changes, brake repairs, and part replacements
Test vehicles/equipment after repairs to ensure proper functionality
Maintain accurate service records and documentation
Follow safety standards and company procedures
Keep tools and work area clean and organized
Qualifications
High school diploma or equivalent (technical certification preferred)
Proven experience as a Service Advisor, Technician, or similar role
Strong mechanical and diagnostic skills
Excellent communication and customer service abilities
Ability to multitask and work in a quick-paced setting
Valid driver’s license (if applicable)
Basic computer skills for service documentation
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
Internet reimbursement
Work Location: In person
📌 Service Advisor Dehradun
🏢 Royal Enfield (Allied Auto Agencies)
📍 Dehradun
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