Are you looking for workforce management or WFM job vacancies in Kolkata? Do you prefer designing forecasts, building dashboards, and turning data into staffing plans? Fusion CX is hiring a Sr. Executives for Workforce Management & Reporting to own forecasting, advanced reporting and schedule optimization for our shared services processes in Kolkata, West Bengal.

Job Description:

About the Role
As a Sr. Executive – WFM & Reporting, you will produce daily/biweekly/monthly reports, build forecasts and dashboards, track attendance and break adherence, and partner with operations to translate data into capacity plans and process improvements.

Key Responsibilities
Manage call volume reporting, daily attendance records and break schedules.
Produce and maintain daily, biweekly and monthly internal and external reports.
Build advanced Excel reports and forecasting models; create dashboards for stakeholders.
Collaborate with operations to analyze gaps and recommend process changes.
Support projects, data audits and ad-hoc analysis as required.
Leverage WFM tools (IEX/CMS/Avaya) for data extraction and scheduling inputs.
Note: Duties may evolve with business needs.





Job Requirements:
Education: Graduation (mandatory).
Experience: Minimum 2 years in WFM, reporting, analytics, or contact center operations.
Advanced Excel skills (formulas, pivot tables, lookup functions, basic macros).
Familiarity with IEX, CMS, Avaya or similar workforce tools preferred.
Robust attention to detail, ability to manage multiple reporting streams.
Adaptable for night shifts; WFO model.
Excellent written and oral communication.

Why Join Fusion CX Kolkata
Be part of a data-driven WFM team that shapes daily operational performance.
Deepen expertise in forecasting, capacity planning and workforce optimization.
Work on high-impact reporting that shapes operational decisions.
Collaborate with global analytics and operations teams.
Transparent career progression into senior WFM, planning or analytics roles.

If you’re pursuing senior-level workforce management or WFM job vacancies in Kolkata and want to grow your WFM/reporting career in Kolkata, West Bengal, apply now and help shape how we staff and serve.

📌 Sr Executive – Workforce Management & Reporting – Kolkata, West Bengal (India)
🏢 Fusion CX
📍 India