Job Description – Import Customer Service Executive (Sea Freight)

Company Name: Nagarkot Forwarders Pvt. Ltd.

Location: Chembur (Near Govandi Station), Mumbai

Salary: As per Industry Standards

Experience: Minimum 2 years in Sea Import Freight Forwarding Customer Service

Key Responsibilities
Handle end-to-end sea import customer service operations
Coordinate with overseas agents, shipping lines, CHA, transporters, and internal

teams
Track import shipments and provide timely status updates to customers
Prepare and verify import-related documents such as Arrival Notices, BL copies,

invoices, DO coordination, etc.
Ensure accurate data entry in systems and timely documentation processing
Resolve customer queries, shipment issues, and escalations professionally
Coordinate with customs clearance and delivery teams for smooth cargo movement
Maintain customer satisfaction and long-term relationships
Ensure compliance with company procedures and industry regulations





Required Skills & Qualifications
Minimum 2 years of experience in Sea Import Freight Forwarding Customer Service
Positive knowledge of import procedures, documentation, and shipping terms
Solid communication and coordination skills
Ability to multitask and handle pressure situations
Proficiency in MS Office and freight forwarding systems
Customer-oriented approach with problem-solving skills

Preferred Attributes
Experience working with shipping lines and overseas agents
Knowledge of customs clearance process
Ability to work independently and as part of a team

Pay: ₹35,000.00 - ₹50,000.00 per month

Advantages:
Health insurance
Life insurance
Paid sick time
Provident Fund

Application Question(s):
What are Incoterms?
What is a Bill of Lading (BL)?

Work Location: In person

📌 Import Customer Service Executive Freight Forwarding Chembur
🏢 Nagarkot Forwarders
📍 Chembur