The Customer Service Executive will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and ensuring a high standard of service delivery. The role requires solid communication skills and a customer-focused approach to enhance overall customer satisfaction.

Role Responsibilities
Handling inbound calls and respond to mails
Resolve customer queries efficiently - Maintain records of interactions
Ensure high Customer satisfaction (CSAT) scores
Provide excellent customer service

Desired Candidate Profile
Solid understanding of service delivery
Good problem-solving skills with the ability to resolve customer queries efficiently -

Ability to meet call centre metrics such as quality, productivity, and turnaround time - Willingness to work in rotational shifts (day shifts only)
Robust English communication skills with the ability to interact effectively with customers. - Willingness to learn and adapt in a fast-paced workplace





Experience & Educational Background -

Experience in International call centre is an added advantage -

Experience in voice, chat, or email support is preferred -

Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline

What Success Looks Like
Consistently meeting KPIs, SLAs, and quality benchmarks
Strengthening client confidence through reliable service delivery
Adapting quickly to feedback and contributing to process improvements
Collaborating effectively with team members to achieve shared goals
Growing into higher responsibilities and career advancement opportunities within the organization

Benefits - Health Insurance - 5-Day Work Week (Not fixed Saturday - Sunday)

Pay: ₹20,000.00 - ₹33,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Customer Service Executive Bpo Thane
🏢 Gyrohr
📍 Thane