Job description:
Handling Customer Inquiries
Responding to customer questions via phone, email, live chat, or social media.
Providing accurate, valid, and complete information.
Resolving Issues
Troubleshooting service issues.
Escalating complex problems to higher-level support or other departments.
Following up to ensure resolution and customer satisfaction.
Maintaining Customer Records
Logging all interactions in a customer relationship management (CRM) system.
Updating customer accounts with service information and outcomes.
Product and Service Knowledge
Staying informed about company services, and policies.
Explaining features, pricing, and perks to customers.
Improving Customer Experience
Identifying trends or recurring issues and reporting them to management.




Suggesting improvements to processes, FAQs, or support content.
Achieving Performance Metrics
Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).
Managing high-volume contact efficiently while maintaining quality service.

Job Type: Full-time

Perks:
Cell phone reimbursement

Work Location: In person

Job Type: Full time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
Kannada, Telugu (Preferred)

Work Location: In person

📌 Customer Relationship Executive Cre Fresher Btm 1st Stage
🏢 Klicpic
📍 1st Stage