We are looking for a Guest Experience Executive who is passionate about delivering exceptional customer service and creating memorable guest experiences. The ideal candidate should have excellent communication skills, a pleasant and professional personality, and the ability to work effectively in a fast-paced environment.
Educational Qualification
Bachelor's Degree or Diploma in Hospitality, Hotel Management, Customer Service, Business Administration, or a related field.
Freshers with excellent communication skills are welcome to apply.
Key Responsibilities
Welcome guests warmly and provide a qualified first impression.
Assist guests with inquiries and provide accurate information regarding services.
Ensure a seamless and positive guest experience throughout their visit.
Coordinate with internal teams to ensure smooth daily operations.
Handle guest requests, concerns, and feedback professionally.
Resolve customer issues promptly or escalate them when necessary.
Maintain high standards of customer service and hospitality.
Perform administrative and operational support tasks as assigned.
Maintain accurate records and reports.
Follow company policies, procedures, and safety guidelines.
Preferred Candidate Profile
Excellent verbal and written communication skills.
Pleasant, well-groomed, and professional personality.
Customer-focused with a positive attitude.
Strong interpersonal and problem-solving skills.
Ability to work efficiently in a team.
Good organizational and time-management skills.
Basic knowledge of Microsoft Office (Word, Excel & PowerPoint).
Willingness to work in rotational shifts.
Prior experience in hospitality, front office, guest relations, aviation, retail, customer service, or luxury services will be an added advantage.
What We Offer
Market-competitive salary
Paid Leave as per Company Policy
Paid Sick Leave
Provident Fund (PF)
Health Insurance
Training & Development Programs
Employee Recognition Programs
Career Growth Opportunities
Supportive and Qualified Work Environment
Pay: ₹20,000.00 - ₹22,000.00 per month
Benefits:
Flexible schedule
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Front Office Associate Mumbai (India)
🏢 Shott Amusement
📍 India
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